Privacy Policy

Your Privacy Matters to Us

This Privacy Policy explains how VOPlus Consulting Pte Ltd collects, uses, discloses, and protects your personal data in compliance with Singapore's Personal Data Protection Act (PDPA) 2012.

Last Updated: August 2025

Overview

VOPlus Consulting Pte Ltd ("VOPlus", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy governs the collection, use, disclosure, and management of personal data by VOPlus in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.

Information We Collect

Personal Data We Collect

We may collect the following types of personal data:
  • Contact Information: Name, email address, phone number, mailing address
  • Business Information: Company name, business registration number, industry, position/title
  • Financial Information: Payment details, billing address, credit card information (processed securely through third-party payment processors)
  • Identification Information: NRIC/FIN numbers, passport details, employment pass information (when required for corporate services)
  • Service-Related Information: Details about the services you request, communication preferences, feedback and inquiries
  • Technical Information: IP address, browser type, device information, website usage data through cookies and analytics

How We Collect Data

We collect personal data through:
  • Direct interactions when you contact us, request services, or create an account
  • Online forms, quote requests, and service applications
  • Phone calls, emails, and in-person meetings
  • Website analytics and cookies
  • Third-party sources when necessary for regulatory compliance
  • Public records and business databases for due diligence purposes

How We Use Your Information

We use your personal data for the following purposes:
  • Service Provision: To provide corporate services including company incorporation, corporate secretary services, accounting, and compliance services
  • Communication: To respond to your inquiries, provide customer support, and send service-related notifications
  • Legal Compliance: To comply with regulatory requirements, including ACRA filings, tax obligations, and other statutory compliance
  • Business Operations: To process payments, maintain client records, and manage our business relationship
  • Marketing: To send promotional materials about our services (with your consent and opt-out options)
  • Website Improvement: To analyze website usage and improve our online services
  • Risk Management: To assess and manage business risks, prevent fraud, and ensure security

Information Sharing and Disclosure

We may share your personal data with:
  • Government Authorities: ACRA, IRAS, MOM, and other regulatory bodies as required by law
  • Service Providers: Third-party vendors who assist us in providing services (accounting software providers, payment processors, IT service providers)
  • Professional Advisors: Lawyers, auditors, and other professional consultants bound by confidentiality obligations
  • Business Partners: Authorized agents and partners who help deliver our services under strict confidentiality agreements
  • Legal Requirements: When required by court orders, legal proceedings, or other legal obligations

We do not sell, trade, or rent your personal data to third parties for marketing purposes without your explicit consent.

Data Security and Protection

We implement comprehensive security measures to protect your personal data:
  • Technical Safeguards: SSL encryption, secure servers, firewalls, and regular security updates
  • Physical Security: Secured office premises with restricted access and surveillance systems
  • Administrative Controls: Employee training, access controls, and confidentiality agreements
  • Data Minimization: We collect and retain only necessary personal data for specified purposes
  • Regular Audits: Periodic security assessments and vulnerability testing
  • Incident Response: Procedures for detecting, responding to, and reporting data breaches

Data Retention

We retain your personal data only as long as necessary for:
  • Providing our services and maintaining our business relationship
  • Complying with legal and regulatory requirements (minimum 5 years for corporate records as per Singapore law)
  • Resolving disputes and enforcing our agreements
  • Legitimate business purposes such as audit and compliance

When personal data is no longer needed, we securely dispose of it in accordance with our data retention policy and applicable laws.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience:
  • Essential Cookies: Required for website functionality and security
  • Analytics Cookies: Help us understand how visitors use our website to improve user experience
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Your Rights Under PDPA

Under Singapore's PDPA, you have the following rights:
  • Right to Access: Request information about personal data we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete personal data
  • Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
  • Right to Data Portability: Request transfer of your data in a structured format
  • Right to Object: Object to data processing for direct marketing purposes

To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days as required by PDPA.

Third-Party Services

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to:
  • Third-party websites linked from our site
  • External service providers with their own privacy policies
  • Social media platforms and their embedded content

We encourage you to review the privacy policies of any third-party services you use.

Protection of Minors

Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected personal data from a minor, we will take steps to delete such information promptly.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

VOPlus Consulting Pte Ltd

20 Cecil Street, #05-03, Plus, Singapore 049705

Data Protection Officer

DPO@voplus.com
Monday to Friday, 9:00 AM - 6:00 PM

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Providing notice through our service communications

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Consent and Agreement

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please do not use our services or provide us with your personal data.

Questions About Our Privacy Policy?

Our team is here to help clarify any privacy concerns you may have.